Studio Policies

Cancellation Policy

  Updated as of 1/26/2021
 All classes require a 12-hour cancellation. Private appointments require a 24-hour cancellation. Any non-emergency cancellation or no show within the late cancel window prior to your class/private session will be considered a late cancel. Group class clients will be charged a $10 fee for the missed class, and your class credit will be deducted from your package as if you attended. Private clients will be charged the full rate of the session as if you attended. No extra fee will be charged for private sessions. Emergency situations and illness will be handled on a case by case basis accordingly. 
*Vagaro currently does not allow clients to late cancel online via your account. Please contact your teacher directly or email to give notice.

Refund Policy

We do not allow refunds of any purchase. All packages (group class and privates) expire 6 months from purchase date. All single purchases of privates or classes do not expire. Monthly and Quarterly Memberships are an auto-renewal agreement, and will charge the card on file unless canceled. Early termination of an auto-renewal membership will not result in a refund of unused class credits. Yearly Memberships expire at the end of each 12 month period and must be manually renewed. Retail apparel in new/unworn condition with tags attached may be exchanged only.

Class Policy

Please arrive early to your classes and be considerate of your fellow classmates. For your safety and the safety of others in the studio class admittance closes 10 minutes after the start of each class. Admittance after the 10-minute grace period will be up to the individual instructor. If there is a waitlist or another client waiting in person for an available spot in your class your spot may be forfeited to the waiting client if you arrive after the 10-minute grace period.

All group classes require 2 people minimum** for the class to run as scheduled. Please always double check your schedule before arriving. Instructors may choose to offer a $45 discounted private session for canceled group classes caused by inadequate registration. This private session must be offered by the instructor to you with reasonable response time, and must occur in the same hour as the canceled group class. This offer is the sole decision of each individual instructor. 

Grip socks are not required for Pilates classes. Short shorts and loose basketball shorts are not recommended for Pilates classes. Sneakers/athletic shoes are required for all Jumping Fitness classes.  Supportive athletic wear is recommended for all Jumping Fitness classes. 
**Until further notice, due to Covid-19 group classes with only 1 client will not be canceled and will run as scheduled.
*Group classes without any attendees will be canceled by 9pm the night before for morning classes, and 2 hours prior to class time for afternoon/evening classes.

Age Requirement

Must be 18 or older. Ages 14-17 may attend all classes with the consent of a parent or guardian. *Jumping Fitness class music will not always be edited versions of songs so please be aware when allowing your child to attend. *

Vaccination/Sick Policy

Please do not attend class while you are sick. In this space we use shared equipment and have populations of clients who are: immune compromised, have autoimmune diseases, pregnant, elderly, and those who cannot become vaccinated against life threatening illnesses for medical reasons. We request that you are properly vaccinated to help protect those in our community who cannot receive vaccinations and/or who are highly susceptible to contracting illnesses.

*If you have religious or personal beliefs against vaccinations please take extra caution to not attend while sick. Thank you for understanding and helping to support the health and wellbeing of those in our fitness community.

Safe Space Policy

This business welcomes and accepts all genders, races, body types, orientations, and religions. Hate and prejudice of any form towards your fellow members will not be tolerated, and may result in being asked to no longer attend classes/services within our studio or outside events.